Loading... Please wait...

Our Newsletter


Shipping & Returns

Shipping


We offer FREE SHIPPING to all customers within local area and worldwide. If selecting this option, goods are sent using either Statrack Couriers, pos indonesia Couriers, or Fed EX Post Regular delivery services. Express Shipping is available as an option for a modest flat rate charge. For overseas customers, shipping is calculated at the point of sale and added to the sub-total amount. Goods are sent by either Pos indonesia Couriers, or Fed Ex Post International Services. For orders recived prior to 12pm WIB Time, goods are usually dispatched on the same day, but we cannot guarantee this and advise customers to allow sufficient time to receive goods, as it can take up to 48 hours to dispatch goods during busy periods. Not all items are kept in stock. This usually relates to higher priced or specialised equipment, and therefore a lead time can be experienced. In cases where a lead time of more than 7-10 days is expected, we will email you and advise of this, in order to ensure that you are made fully aware, prior to processing payment. Or if you have any question for shipping please contact us, so we will help.



Returns

 
All goods carry a manufacturer's warranty, and therefore if faulty, due to workmanship will be repaired or replaced. Please notify us by e-mail of your wish to return the goods, explaining the problem. We will acknowledge your email with a reply. Test Equipment will issue you with a returns number if the item is deemed to be returnable due to fault.  Damaged or worn items will not be accepted, other than a warranty issue. Misuse or breakages will NOT be accepted for warranty return. Items If an item is received in a non-working condition, you must inform us, should you wish to return the item to us for repair or replacement, and it must be in the same condition you have received them and in the original packaging. In cases where a customer wishes to return a non-faulty item, Test Equipment reserves the right to apply a 25% re-stocking fee. A decision to accept or refuse a non-warranty return is at the complete discretion of Test Equipment. Definition of faults are in the discretion of Test Equipment. Please note that no refund will apply in returned items not bearing a returns number issued by us. Return shipping cost will also be the responsibility of customer.


The above conditions do not affect the customers statutory rights, which cannot be excluded under Indonesian Law.
By placing your order for goods, this constitutes agreement of these terms and conditions.